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CUSTOMER SUCCESS TEAM MANAGER

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location South Georgia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

As the Customer Success Team Manager at Daniel Defense, you will lead a high-performing team focused on ensuring customer satisfaction and driving value for a portfolio of commercial clients. You will be responsible for establishing customer success metrics, collaborating across departments, and fostering a culture of continuous learning and excellence.

Key responsibilities

  • Build, develop, and coach a high-performing Customer Success team
  • Participate in the development and implementation of customer success metrics
  • Engage with and guide other departments to enhance customer value
  • Lead customer success, customer service, and warranty teams
  • Conduct performance reviews and provide feedback to team members
  • Develop and implement customer success plans
  • Identify and address customer challenges proactively
  • Measure and track key customer success metrics like NPS and churn rate
  • Analyze customer data to find improvement opportunities
  • Collaborate with cross-functional teams to ensure a seamless customer experience
  • Present customer success insights to various audiences
  • Support team members' training and development

Required skills

  • Bachelor's Degree in Business or related field
  • 4-7 years of experience in a Customer Success leadership role
  • Proven track record in building and leading teams
  • Deep understanding of customer success principles
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a fast-paced environment
  • Experience with commercial sales accounts

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

DANIEL DEFENSE LLC
South Georgia, United States of America
56 Current Jobs Openings

Daniel Defense is dedicated to engineering and manufacturing high-quality weapon systems and accessories. The company's mission focuses on serving military, law enforcement, and civilian customers with premium firearms for various purposes, including... Read More

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