Job Description: Customer Success & Ops Lead Founding Team AI Startup Help build the customer success function from the ground up. We're partnering with a venture-backed AI startup that's transforming the insurance industry through automation. Already processing $1B+ in premium and growing at 15x year-over-year, they're looking for a customer-obsessed operator who loves solving problems, building systems, and working directly with enterprise customers. This isn't a traditional CSM role. You'll help shape the customer experience, improve operations, and build the playbooks that the company scales on. What You'll Do Own customer onboarding from kickoff to go-live Become a trusted partner to enterprise customers Build scalable CS processes and operational playbooks Improve onboarding, adoption, retention, and customer outcomes Evaluate and implement customer success tools and workflows Analyse customer data to identify trends and opportunities Partner closely with Product and Engineering to solve customer challenges Travel occasionally for strategic customer onsite visits What We're Looking For 2-4 years' experience in B2B SaaS Customer Success, Onboarding, or CS Operations Startup experience (Seed to Series A, ideally fewer than 25 employees) Experience as a Customer Success Manager, Onboarding Lead, Integration Lead, or similar customer-facing role Experience managing enterprise B2B customer relationships Proven track record building CS processes, playbooks, or operational systems Strong analytical skills with advanced spreadsheet proficiency Experience implementing or optimising CRM, customer success, or marketing tools Excellent communication skills and fluent English Comfortable working independently in fast-moving, ambiguous environments Strong critical thinker with a hands-on, builder mentality Compensation & Benefits Base Salary: $90,000-$115,000 USD (flexible) Meaningful equity package Competitive benefits Opportunity to join an exceptional team at an early stage with significant career upside Why Join? Founding-level opportunity with real ownership and impact Work directly alongside experienced technical founders Help define and scale the Customer Success function Venture-backed company with exceptional early traction Small team, fast decisions, zero bureaucracy Location San Francisco, CA (in-office) US work authorization required (no sponsorship available) ️ Occasional travel for customer visits If you're excited by startups, AI, and building systems that scale, we'd love to hear from you.
Not specified in the original listing.
Not specified in the original listing.
