Overview As a Director-level Customer Success Manager, you'll partner with our most strategic accounts to align Salesforce platform capabilities with long-term business goals. You'll quantify value, translate milestones into ROI, and drive executive-level outcomes across cross-functional teams. You'll lead risk management, platform stability, and growth, acting as a multiplier for enterprise accounts. This role offers high visibility to shape strategic success in a fast-evolving AI-driven environment. Compensation / Benefitstime off programsmedicaldentalvisionpaid parental leave401(k) ResponsibilitiesOwn executive-level accountability for Signature Success delivery and ROI-focused roadmapsLead complex, cross-functional programs across Sales, Product, and EngineeringManage risk, incidents, and AI governance, providing guidance during major incidentsMentor account teams and provide strategic guidance on Salesforce's innovation cycle Key requirements7+ years in Customer Success, strategic leadership, SaaS, or strategic consulting with enterprise customersExceptional communication and presentation skills with ability to influence executives6+ years supporting complex, enterprise-scale Sales Cloud deployments with knowledge of Revenue operations and related ecosystem6+ years supporting complex, enterprise-scale Service Cloud deployments with knowledge of contact center architecture and related ecosystemMultiple certifications including Sales Cloud, Revenue Cloud, and Advanced AdministratorExperience with AI-powered selling and Agentforce capabilitiesExecutive communication and influencing at C-levelStrategic thinking and problem solvingCross-functional leadership and collaborationSales Cloud, Revenue Cloud, Advanced Administrator certificationsService Cloud, Field Service, Experience Cloud, SlackAI capabilities: Agentforce, Einstein Conversation Insights, Revenue Intelligence
Not specified in the original listing.
Not specified in the original listing.
