Overview Join Procore as a Customer Success Engineer I to drive long-term value creation and technology adoption across contractor and owner portfolios. You will partner with customers, Sales, Professional Services, and Product teams to maximize return on investment and measurable performance gains. You will leverage analytics and industry best practices to recommend actionable improvements and accelerate software adoption. You will keep leadership informed on roadmaps and new features, and serve as a technical advisor for complex needs. This role combines cross-functional collaboration, field engagements, and a focus on impactful, data-driven outcomes. Compensation / BenefitsEquity compensationBonus incentive compensationCompetitive base payOn-target earningsRemote work option within USProfessional development opportunities ResponsibilitiesLeverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform ROI and drive operational improvementArchitect and present value-focused solutions addressing customer business challenges to accelerate software adoptionKeep customer leadership informed on platform roadmaps and new feature releasesServe as a dedicated technical advisor guiding customers through complex technical needs and escalationsLead tailored product demonstrations and coordinate cross-functional technical resources to resolve customer needsMaintain deep expertise across platform capabilities, service offerings, and evolving industry standards to provide relevant guidanceSupport and mentor team members while refining processes to elevate global customer engagement standardsTravel up to 50% domestically and internationally for on-site consultations and industry events Key requirementsFluency in French (verbal and written)1+ years of direct construction sector experienceUnderstanding of bidding, RFIs, and scheduling workflowsProven track record in customer-facing technical roles (Customer Success, Technical Pre-Sales, or Solutions Consulting)Exceptional written, verbal, and virtual presentation skillsStrong analytical and problem-solving abilities to translate data into insightsRapid learning curve with platform architectures and cloud capabilitiesAbility to collaborate across Sales and Product to execute time-sensitive projectsBachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalentExcellent written and verbal communicationCross-functional collaborationProblem-solving mindsetPlatform architectures and cloud capabilitiesData analysis and deriving actionable insightsProduct demonstrations and stakeholder facilitation
Not specified in the original listing.
Not specified in the original listing.
