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Customer Success Engineer

Date Posted: May 17, 2026
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Job Detail

  • location_on
    Location United States of America
  • desktop_windows
    Job Type: Remote
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Department Head
  • group
    Positions: 1
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: Female
  • school
    Degree: Non-Matriculation
  • calendar_month
    Apply Before: Jul 16, 2026
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Job Description

Overview

Wrike is seeking a dynamic Customer Success Engineer to help customers maximize the value from their work management platform. The role involves working closely with customers as a trusted technical advisor to ensure successful product adoption and alignment with business goals.

Key responsibilities

  • Serve as a technical expert on Wrike's platform for large customers
  • Provide advanced product guidance, including workflow configuration, automation, and integrations
  • Support customers in adopting Wrike through training sessions and workshops
  • Identify workflow gaps and translate them into actionable strategic plans
  • Partner with customers to ensure optimal use of Wrike across teams
  • Act as a trusted advisor to key stakeholders, including C-suite executives
  • Manage complex customer engagements and deliver high-touch support
  • Collaborate with internal teams to drive customer outcomes and retention
  • Lead customer escalations and facilitate timely issue resolution

Required skills

  • 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or similar roles
  • Experience in a SaaS environment
  • Proven technical expertise, including integration building
  • Strong customer-first mindset
  • Excellent communication and facilitation skills
  • Hands-on experience in technical problem-solving

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Wrike
United States of America
1 Current Jobs Openings

Wrike is dedicated to enhancing team collaboration and productivity through its advanced work management platform. Their vision focuses on empowering individuals to concentrate on meaningful work. Read More

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