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Customer Success & Account Manager

Date Posted: Jun 28, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Pennsylvania, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026
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Job Description

Overview

The Customer Success & Account Manager at RiteScreen is a customer-centered role focused on building strong relationships and driving results. This position acts as a liaison between customers and internal teams, managing a portfolio of accounts while leveraging data to enhance customer experience and business growth.

Key responsibilities

  • Serve as the primary point of contact for assigned customer accounts.
  • Build long-term relationships based on trust and partnership.
  • Manage customer orders from entry through fulfillment.
  • Provide product expertise and support to identify solutions for customers.
  • Identify opportunities for account growth through upselling and cross-selling.
  • Coordinate with cross-functional teams to meet customer commitments.
  • Analyze sales trends and customer activity to identify opportunities and risks.
  • Develop reports and recommendations for operational improvements.
  • Resolve customer concerns professionally and maintain accurate CRM records.

Required skills

  • Bachelor's degree in Business Administration, Marketing, or related field
  • 6+ years of experience in customer service, inside sales, or account management
  • Experience in the building products industry or similar manufacturing environment
  • Strong data analysis and trend identification skills
  • Familiarity with order management, invoicing, ERP systems, and CRM platforms
  • Excellent communication and interpersonal skills
  • Problem-solving and conflict resolution abilities
  • Organizational skills to manage multiple priorities

What the company offers

  • Opportunity to make a meaningful impact on customers and operations
  • Collaborative team environment that values innovation and continuous improvement

Skills Required

Company Overview

THE RITESCREEN COMPANY LLC
Pennsylvania, United States of America
6 Current Jobs Openings

RiteScreen is a company that connects innovation and manufacturing in the fenestration and building materials industry. They focus on enhancing operational efficiency and product quality. Read More

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