Overview In this role, you will help shape customer strategy and design initiatives that enhance experience and business outcomes. You will work with cross-functional teams on marketing, digital transformation, and product strategy programs, applying structured analysis and delivering client-ready deliverables. You'll manage workstreams, coordinate stakeholders, and drive implementation plans. This is an opportunity to influence customer journeys and go-to-market initiatives within Deloitte's Customer Strategy and Design practice, contributing to transformative client projects and measurable value. ResponsibilitiesSupport customer strategy, marketing or digital transformation, and/or product strategy engagementsResearch, synthesize data, and generate insights on customer strategy, channel performance, campaign operations, and experience designCreate client-ready deliverables such as presentations, process maps, business cases, journey maps, and implementation plansCollaborate with cross-functional teams to support customer experience improvements and demonstrate business valueAssist with workstream management, stakeholder coordination, and execution of project deliverables across multiple priorities Key requirements4+ years supporting customer strategy, marketing, digital transformation or product strategy in a client-facing environment4+ years working with cross-functional stakeholders across strategy, marketing, product, operations, and technology3+ years experience with customer journey mapping, service design, or channel strategyBachelor's degreeAbility to travel approximately 50%Legally authorized to work in the United States without employer sponsorshipAbility to work independently and in teamsStrong written and verbal communicationAttention to detail and quality of workCustomer journey mappingService designChannel strategy
Not specified in the original listing.
Not specified in the original listing.
