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Customer Service Trainee - WFH

Date Posted: Sep 01, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location San Bernardino, Baja California, United States of America
  • desktop_windows
    Job Type: Any
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Overview

For more than 60 years, AO has been committed to helping working families across North America better understand and protect the benefits available to them. Through long-standing partnerships with unions and member-based associations, we connect with individuals and families to provide straightforward information about programs designed to support their financial security.As a fully unionized benefits provider, we place a strong emphasis on professionalism, transparency, and quality service. Our goal is to make the benefits process easier to understand while building lasting relationships with the members and families we serve.About the PositionAs a Benefits Representative, you'll work directly with union members who have requested information about their available benefits.Through scheduled phone and virtual appointments, you'll help members understand their options, answer questions, and walk them through the programs available to them and their families.The position combines client service, education, and relationship building in a fully remote environment.What You'll Be DoingConnect with members through scheduled phone and virtual appointmentsConduct benefit reviews and identify each family's individual needsClearly explain available programs, coverage, and benefit optionsAnswer questions and help members make informed decisionsComplete applications, digital forms, and necessary documentation accuratelyFollow up with members and provide continued support when neededMaintain professional and dependable communication throughout the processYour goal is to ensure every member finishes their appointment with a clear understanding of their options and greater confidence in the decisions they're making for their family.What We ProvideWeekly compensation with additional performance-based bonusesResidual income opportunities through qualifying renewalsFlexible full-time scheduling100% remote work supported by established technology and systemsStructured training and ongoing mentorshipProfessional development and continued coachingCareer advancement opportunities with a clear path toward leadershipHealth, dental, and vision benefit optionsRecognition programs and performance incentivesCompany-sponsored travel opportunities for qualifying top performers, with past destinations including Cancun, Puerto Rico, Las Vegas, Disney, and the BahamasWho We're Looking ForWe're looking for dependable, motivated individuals who enjoy working with people and are interested in building their professional skills.Successful candidates typically bring:Strong verbal communication and interpersonal skillsProfessionalism and confidence when speaking with clientsExcellent organization and attention to detailSelf-motivation and the ability to work independentlyA genuine interest in helping and educating othersWillingness to learn and respond to coachingA high school diploma or equivalentPrevious experience in customer service, retail, sales, or insurance can be beneficial, but it is not required. Training and ongoing support are provided.

Key responsibilities

Not specified in the original listing.

Required skills

  • Call Centre / CustomerService

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Garden City, Idaho, United States of America

AO Garcia Agency is dedicated to helping families secure their financial well-being by providing personalized solutions. They focus on building lasting relationships with clients and offer resources for professional growth. Read More

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