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Customer Service / Technical Support Rep (On-Site)

Date Posted: May 28, 2026
Yearly: C$ - C$
Job is expired

Job Detail

  • location_on
    Location Dartmouth, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 29, 2026
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Job Description

Overview

The Customer Service/Technical Support Representative at Concentrix engages with customers through calls and online channels, providing exceptional service and resolving inquiries related to client products. This role offers a chance to join a diverse and inclusive team, with opportunities for career growth and personal development within a recognized global organization.

Key responsibilities

  • Serve as the point of contact for technical inquiries regarding client products.
  • Greet customers courteously and professionally.
  • Listen to customer needs and demonstrate empathy.
  • Clarify customer requirements and use decision-support tools to resolve issues.
  • Maintain knowledge of client products including smartphones, tablets, and computers.
  • Prepare complete and accurate documentation of customer interactions.

Required skills

  • 1 year of customer service experience or equivalent
  • Effective English communication skills
  • Proficiency in fast-paced multi-tasking
  • Strong problem-solving skills
  • Familiarity with iOS and/or macOS
  • Ability to work flexible hours, including evenings and weekends

What the company offers

  • Base salary of $19/hr plus performance incentives
  • Benefits including medical, dental, and vision insurance
  • Comprehensive employee assistance program (EAP)
  • Paid time off and holidays
  • DailyPay enrollment option
  • Networking opportunities and mentorship programs
  • Health and wellness programs
  • Modern office setting with advanced technologies

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
53 Current Jobs Openings

Concentrix is a global leader in customer experience solutions and services. The company is committed to promoting equal opportunity and diversity in the workplace. Read More

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