Overview

Join a world-class team in Niagara Falls, ON, as a Customer Service / Tech Support Rep! At Concentrix, we're looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Customer Service / Tech Support Representative position at Concentrix is the right place for you! As a Customer Service / Tech Support Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative, you will:You are the point of contact for all technical inquiries about hardware, software, or other designated client products.Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.Prepare complete and accurate work including appropriately notating of accounts as required.Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferredDeliver expert customer experiences with a smile.YOUR QUALIFICATIONSYour skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Representative role include: Live within 35km of the Niagara Falls site/location.1 year of customer service experience or equivalent, with a High School diploma or GED.Effective communication skills in English, both written and verbally.Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills.Patience in working with customers is second nature for you.The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!) WHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, "We champion our people." That's why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provi