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Customer Service / Technical Support Rep (Hybrid)

Date Posted: Jun 23, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Customer Service Representative / Technical Support Representative at Concentrix engages with customers through calls and online channels, providing exceptional service and resolving inquiries related to products and services. This role is ideal for individuals seeking a career with a global organization committed to a people-first culture and offers significant opportunities for personal and career development.

Key responsibilities

  • Serve as the point of contact for technical inquiries about client products.
  • Greet customers in a courteous and professional manner.
  • Listen attentively to customer needs and concerns, demonstrating empathy.
  • Clarify customer requirements and use decision-support tools to resolve issues.
  • Maintain broad knowledge of client products, including smartphones, tablets, and computers.
  • Prepare accurate account documentation and notations.

Required skills

  • 1 year of customer service experience or equivalent
  • Effective communication skills in English, both written and verbal
  • Proficiency in fast-paced multi-tasking
  • Strong problem-solving skills
  • Familiarity with iOS and/or macOS
  • Ability to work during the designated Hours of Operation

What the company offers

  • Base salary of $19.50/hr plus performance-based incentives
  • Medical, dental, and vision insurance
  • Comprehensive employee assistance program (EAP)
  • Registered retirement savings plan
  • Paid time off and holidays
  • Opportunity to work from home after 90 days
  • DailyPay enrollment option for early pay access
  • Networking opportunities and mentorship programs
  • Health and wellness programs
  • State-of-the-art office environment

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
53 Current Jobs Openings

Concentrix is a global leader in customer experience solutions and services. The company is committed to promoting equal opportunity and diversity in the workplace. Read More

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