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Customer Service / Technical Support Rep (Hybrid)

Date Posted: Jun 23, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Baldwin Park, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

Concentrix is seeking a Customer Service/Technical Support Representative for their Baldwin, Ontario location. This hybrid role involves engaging with customers via calls and online channels, delivering exceptional support and resolving inquiries related to client products. The company emphasizes a people-first culture, and encourages mutual support among its diverse team.

Key responsibilities

  • Serve as the main point of contact for technical inquiries about client products.
  • Greet customers in a professional manner using standard procedures.
  • Listen to customer needs, demonstrate empathy, and build rapport.
  • Clarify and probe customer requirements to resolve non-standard issues.
  • Maintain accurate records and notate customer accounts.
  • Stay informed about client products including smartphones, tablets, and computers.

Required skills

  • 1 year of customer service experience or equivalent.
  • High School diploma or GED.
  • Effective English communication skills, both written and verbal.
  • Strong problem-solving abilities.
  • Proficiency in multitasking in a fast-paced environment.
  • Knowledge of iOS and/or macOS is preferred.

What the company offers

  • $19.50/hr base salary plus performance incentives.
  • Medical, dental, and vision insurance.
  • Employee assistance program (EAP).
  • Registered retirement savings plan.
  • Paid time off and holidays, and paid training days.
  • Opportunity to work from home after 90 days.
  • DailyPay enrollment option for early access to pay.
  • Health and wellness programs.
  • Mentorship programs for career development.

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
53 Current Jobs Openings

Concentrix is a global leader in customer experience solutions and services. The company is committed to promoting equal opportunity and diversity in the workplace. Read More

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