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Customer Service / Technical Support Rep (Hybrid)

Date Posted: Jun 23, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Niagara Falls, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Customer Service Representative / Technical Support Representative at Concentrix engages with customers through various channels to provide exceptional service and support for client products and services. This role emphasizes personal and career growth within a forward-thinking, inclusive culture that values teamwork and personal development.

Key responsibilities

  • Serve as the point of contact for all technical inquiries regarding client products.
  • Greet customers courteously and professionally.
  • Listen attentively to customer needs and concerns while demonstrating empathy.
  • Clarify customer requirements and use resources to resolve complex issues.
  • Maintain a broad knowledge of client products such as smartphones, tablets, and computers.
  • Prepare accurate documentation and notate accounts as required.

Required skills

  • 1 year of customer service experience or equivalent
  • High School diploma or GED
  • Effective communication skills in English (written and verbal)
  • Ability to multitask and learn in a fast-paced environment
  • Strong problem-solving skills
  • Familiarity with iOS and/or macOS is preferred

What the company offers

  • $19.50/hour base salary with performance-based incentives
  • Medical, dental, and vision insurance
  • Comprehensive employee assistance program (EAP)
  • Registered retirement savings plan
  • Paid time off and holidays
  • Paid training days
  • Work from home after 90 days with potential recall to site
  • DailyPay enrollment option to access pay earlier
  • Health and wellness programs
  • Mentorship programs for career support
  • Modern office setting with advanced technologies

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
53 Current Jobs Openings

Concentrix is a global leader in customer experience solutions and services. The company is committed to promoting equal opportunity and diversity in the workplace. Read More

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