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Customer Service / Technical Support Rep (Hybrid)

Date Posted: Jun 23, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Bethany, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

Concentrix is seeking a Customer Service/Technical Support Representative to engage with customers through calls and online channels, delivering exceptional service and resolving inquiries related to client products. This role offers a chance to join a diverse team and grow within a renowned global company that champions inclusivity and personal development.

Key responsibilities

  • Act as the primary contact for technical inquiries regarding hardware and software.
  • Greet customers in a professional manner and demonstrate empathy.
  • Listen to customer needs and clarify requirements to resolve issues.
  • Maintain accurate records of customer interactions and account notations.
  • Stay updated on client products, including smartphones and computers.

Required skills

  • 1 year of customer service experience or equivalent.
  • Effective verbal and written communication skills in English.
  • Strong problem-solving abilities and multitasking skills.
  • Knowledge of iOS and/or macOS or comparable technology preferred.
  • Ability to work varied schedules based on performance and operational needs.

What the company offers

  • Base salary of $19.50/hour plus performance incentives.
  • Benefits including medical, dental, and vision insurance.
  • Paid time off and paid training days.
  • Opportunity to work from home after 90 days.
  • Access to health and wellness programs.

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
53 Current Jobs Openings

Concentrix is a global leader in customer experience solutions and services. The company is committed to promoting equal opportunity and diversity in the workplace. Read More

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