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Customer Service / Technical Support Rep (Hybrid)

Date Posted: Jun 23, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Alberton, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Customer Service Representative / Technical Support Representative at Concentrix engages with customers through various channels to provide exceptional service and technical support. The role involves resolving inquiries related to client products and services in a collaborative and inclusive environment. This position offers significant opportunities for career growth and personal development within a forward-thinking global organization that values its employees.

Key responsibilities

  • Serve as the point of contact for technical inquiries regarding hardware and software products.
  • Greet customers in a courteous and professional manner.
  • Listen to customer needs and demonstrate empathy while building rapport.
  • Clarify customer requirements and utilize resources to resolve non-standard inquiries.
  • Maintain accurate records of customer interactions and account notations.
  • Develop broad knowledge of client products, including smartphones, tablets, computers, and wearables.

Required skills

  • 1 year of customer service experience or equivalent
  • Effective communication skills in English, both written and verbal
  • Ability to multitask in a fast-paced environment
  • Strong problem-solving skills
  • Familiarity with iOS and/or macOS or similar technology
  • Patience and empathy in customer interactions

What the company offers

  • $19.50/hr base salary with performance-related incentives
  • Medical, dental, and vision insurance
  • Employee assistance program (EAP)
  • Registered retirement savings plan
  • Paid time off and holidays
  • Paid training days
  • Work from home opportunity after 90 days
  • DailyPay enrollment option for early pay access
  • Networking opportunities for various employee groups
  • Health and wellness programs
  • Mentorship programs
  • Modern office environment with advanced technologies

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
53 Current Jobs Openings

Concentrix is a global leader in customer experience solutions and services. The company is committed to promoting equal opportunity and diversity in the workplace. Read More

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