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Customer Service / Technical Support Rep (Hybrid)

Date Posted: May 17, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

The Customer Service Representative / Technical Support Representative at Concentrix engages with customers through calls and online channels, delivering exceptional customer service and technical support regarding client products and services. This role offers a supportive and inclusive culture, perfect for those looking to grow their careers within a forward-thinking global organization.

Key responsibilities

  • Serve as the primary point of contact for technical inquiries about client products.
  • Greet customers courteously and professionally.
  • Listen attentively to customer needs and demonstrate empathy.
  • Clarify customer requirements and employ decision-support tools to resolve issues.
  • Maintain a broad knowledge of client products including smartphones, tablets, and computers.
  • Prepare accurate records and notate customer accounts as needed.

Required skills

  • 1 year of customer service experience or equivalent.
  • Effective communication skills in English, both written and verbal.
  • Proficiency in fast-paced multi-tasking.
  • Strong problem-solving skills.
  • Familiarity with iOS and/or macOS or comparable technology.
  • Ability to work during varied hours based on performance.

What the company offers

  • Base salary of $19.50/hr plus performance-based incentives.
  • Medical, dental, and vision insurance.
  • Registered retirement savings plan.
  • Paid time off and holidays.
  • Opportunity to work from home after 90 days.
  • DailyPay enrollment option for early access to pay.
  • Access to health and wellness programs.
  • Mentorship programs for career development.

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
1 Current Jobs Openings

Concentrix is a global organization known for its people-first culture and commitment to diversity and inclusion. The company focuses on delivering exceptional customer experiences and fostering career growth for its employees through various develop... Read More

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