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Customer Service / Technical Support Rep (Hybrid)

Date Posted: May 17, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Baldwin Park, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

The Customer Service/Technical Support Representative at Concentrix engages with customers through inbound and outbound calls and online channels to provide exceptional service and support for client products and services. This role is part of a diverse team dedicated to delivering outstanding customer experiences and offers significant opportunities for career growth and personal development within a people-first culture.

Key responsibilities

  • Serve as the point of contact for technical inquiries regarding client products.
  • Greet customers courteously and professionally.
  • Listen to customer needs and demonstrate empathy in interactions.
  • Clarify customer requirements and resolve issues using decision-support tools.
  • Maintain knowledge of client products including smartphones, tablets, and computers.
  • Document account-related work accurately.

Required skills

  • 1 year of customer service experience or equivalent
  • Effective communication skills in English, both written and verbal
  • Proficiency in fast-paced multi-tasking and problem-solving
  • Knowledge of iOS and/or macOS or comparable technology
  • Ability to work during varied hours including evenings and weekends
  • Patience in customer interactions

What the company offers

  • Base salary of $19.50/hr with potential incentives
  • Medical, dental, and vision insurance
  • Employee assistance program (EAP)
  • Registered retirement savings plan
  • Paid time off and holidays
  • Opportunity to work from home after 90 days
  • DailyPay enrollment option for early pay access
  • Networking opportunities within diverse groups
  • Health and wellness programs
  • Mentorship programs for career support

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
1 Current Jobs Openings

Concentrix is a global organization known for its people-first culture and commitment to diversity and inclusion. The company focuses on delivering exceptional customer experiences and fostering career growth for its employees through various develop... Read More

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