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Customer Service / Technical Support Rep (Hybrid)

Date Posted: May 17, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Niagara Falls, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

The Customer Service/Technical Support Representative at Concentrix engages with customers through inbound and outbound calls, focusing on delivering exceptional service and resolving technical inquiries related to client products. This hybrid role supports a diverse, global team and promotes career growth within a people-first culture.

Key responsibilities

  • Serve as the point of contact for technical inquiries about client products.
  • Greet customers in a courteous and professional manner.
  • Listen attentively to customer needs and demonstrate empathy.
  • Clarify customer requirements and use decision-support tools to resolve issues.
  • Maintain knowledge of client products including smartphones, tablets, and computers.
  • Prepare complete and accurate documentation of customer interactions.

Required skills

  • 1 year of customer service experience or equivalent
  • High School diploma or GED
  • Effective communication skills in English (written and verbal)
  • Proficiency in fast-paced multi-tasking
  • Strong problem-solving skills
  • Familiarity with iOS and/or macOS is preferred

What the company offers

  • $19.50/hr base salary plus performance incentives
  • Medical, dental, and vision insurance
  • Comprehensive employee assistance program (EAP)
  • Registered retirement savings plan
  • Paid time off and holidays
  • Opportunity to work from home after 90 days
  • DailyPay enrollment option for early access to pay
  • Health and wellness programs
  • Mentorship programs
  • Modern office setting with advanced technologies
  • Diversity and inclusion support programs

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
1 Current Jobs Openings

Concentrix is a global organization known for its people-first culture and commitment to diversity and inclusion. The company focuses on delivering exceptional customer experiences and fostering career growth for its employees through various develop... Read More

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