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Customer Service / Technical Support Rep (Hybrid)

Date Posted: May 17, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Alberton, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

The Customer Service Representative / Technical Support Representative at Concentrix is responsible for engaging with customers through various channels to deliver exceptional service and resolve inquiries related to client products and services. This hybrid role promotes a supportive work culture and offers opportunities for personal and career development within a diverse team environment.

Key responsibilities

  • Act as the point of contact for technical inquiries regarding client products.
  • Greet customers in a courteous and professional manner.
  • Listen to and clarify customer needs, demonstrating empathy and rapport-building.
  • Use decision-support tools to resolve non-standard customer issues.
  • Maintain accurate account documentation.
  • Stay informed about a broad range of client products, including smartphones and computers.

Required skills

  • 1 year of customer service experience or equivalent
  • High School diploma or GED
  • Effective communication skills in English, both written and verbal
  • Strong problem-solving skills
  • Ability to fast-paced multi-task
  • Proficiency in working with iOS/macOS or comparable technologies
  • Patience and empathy when dealing with customers

What the company offers

  • $19.50/hr base salary plus performance-related incentives
  • Medical, dental, and vision insurance
  • Comprehensive employee assistance program (EAP)
  • Registered retirement savings plan
  • Paid time off and holidays
  • Paid training days
  • Flexibility to work from home after 90 days
  • DailyPay enrollment option for early access to pay
  • Networking opportunities
  • Health and wellness programs
  • Mentorship programs
  • Modern office environment with advanced technologies
  • Celebrations for various company events

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
1 Current Jobs Openings

Concentrix is a global organization known for its people-first culture and commitment to diversity and inclusion. The company focuses on delivering exceptional customer experiences and fostering career growth for its employees through various develop... Read More

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