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Customer Service / Technical Support Rep (Hybrid)

Date Posted: May 17, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Bethany, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

The Customer Service Representative / Technical Support Representative at Concentrix engages with customers via inbound and outbound calls and online channels, providing exceptional customer service and technical support. This role emphasizes delivering great customer experiences in a diverse, inclusive culture, with potential for career growth and personal development within the company.

Key responsibilities

  • Serve as the point of contact for technical inquiries regarding client products.
  • Greet customers courteously, using agreed-upon procedures.
  • Listen attentively to customer needs and demonstrate empathy.
  • Clarify customer requirements and utilize tools to resolve issues.
  • Maintain broad knowledge of client products, including smartphones and computers.
  • Prepare accurate documentation of customer interactions.

Required skills

  • 1 year of customer service experience or equivalent
  • Effective communication skills in English, both written and verbal
  • Proficiency in fast-paced multi-tasking
  • Strong problem-solving skills
  • Familiarity with iOS and/or macOS or comparable technology
  • Ability to work during specified hours with changing schedules

What the company offers

  • Base salary of $19.50/hr plus performance incentives
  • Medical, dental, and vision insurance
  • Comprehensive employee assistance program (EAP)
  • Registered retirement savings plan
  • Paid time off and holidays
  • Opportunity to work from home after 90 days
  • DailyPay enrollment option for early pay access
  • Networking opportunities and mentorship programs
  • Health and wellness programs
  • Celebrations for company events and diversity initiatives

Skills Required

Company Overview

Concentrix
Nuevo Laredo, Texas, United States of America
1 Current Jobs Openings

Concentrix is a global organization known for its people-first culture and commitment to diversity and inclusion. The company focuses on delivering exceptional customer experiences and fostering career growth for its employees through various develop... Read More

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