Overview

Join our award-winning "One Concentrix" team as a remote Customer Service / Tech Support Representative! We're looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world's best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service / Tech Support Representative at Concentrix is the right place for you! As a remote Customer Service / Tech Support Representative, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "game-changers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Representative working from home, you will:Provide inbound customer support using a call flow guideResolve technical issues related to hardware, software, and client productsTrack, document, and retrieve information in databasesBe an amazing problem-solverOffer additional products and/or servicesDeliver expert customer experiences with a smile. YOUR QUALIFICATIONS Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Representative (Remote) role include:Strong focus on building customer relationships1+ year of customer service experienceTechnical support experience preferredOpen availabilityA high school diploma or GEDA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-taskingEagerness to learn new technologiesStrong problem-solving skills with the ability to ask probing questions to come to a resolutionStrong computer navigation skills and PC knowledgeA desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)High Speed internet (no wireless/hotspots or satellite) and a smartphoneMust reside in the United States and have a valid U.S. address for residenceWHAT'S IN IT FOR YOUOne of our company's Culture Beliefs says, "We champion our people." That's why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:The base salary wage for this position is $15.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and