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Customer Service Specialist II

Date Posted: Jun 23, 2026
: USD - USD

Job Detail

  • location_on
    Location Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026

Job Description

Overview

As a Customer Service Specialist II at Ace Hardware, you will be responsible for managing telephone inquiries from retailers related to order status, adjustments, and inventory. The role requires a strong commitment to customer service and promoting a safe work environment, leveraging excellent communication and problem-solving skills.

Key responsibilities

  • Receive telephone inquiries from retailers regarding order status and adjustments
  • Retrieve and provide stock status information and status of purchase orders
  • Work closely with shipping and traffic departments regarding delivery status
  • Maintain files of active orders and post necessary activity
  • Prepare paperwork for accounting departments
  • Review Returned Goods Forms for correct reason codes and inventory adjustments
  • Promote a safe workplace and participate in safety culture initiatives

Required skills

  • Minimum 2 years of customer service experience
  • Excellent phone skills and professional phone presence
  • Superb problem-solving skills
  • Excellent computer skills, preferably with SAP, AS400, Microsoft Word and Excel
  • Ability to work in a warehouse environment

What the company offers

  • Compensation of $19.00 per hour
  • Weekly Pay
  • Paid Time Off Programs
  • Comprehensive health coverage including medical, dental, vision, and disability
  • Generous 401(k) retirement savings plan with matching contributions
  • Tuition Reimbursement Program
  • Employee Recognition Program
  • Merchandise Discounts
  • Employee Assistance Program (EAP)
  • Adoption cost reimbursement

Skills Required

Company Overview

Plant City, Florida, United States of America

Ace Hardware Corporation is dedicated to providing quality service to its retailers and their communities. With a strong commitment to safety and a positive work environment, Ace fosters a values-driven culture where teamwork and excellence are prior... Read More

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