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Customer Service Specialist II

Date Posted: Jun 23, 2026
: USD - USD
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Job Detail

  • location_on
    Location Galloway, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Customer Service Specialist II at Ace Hardware Corporation will be responsible for handling telephone inquiries from retailers regarding order status, adjustments, and stock information. The role requires excellent communication and problem-solving skills to resolve issues and maintain positive customer relationships, all within a supportive and value-driven company culture.

Key responsibilities

  • Receive telephone inquiries from retailers regarding order status and stock information.
  • Retrieve and update retailer information and status of purchase orders.
  • Follow up on inquiries regarding delivery information.
  • Work closely with shipping and traffic departments regarding delivery status.
  • Maintain files of active orders and document changes.
  • Prepare paperwork for accounting department related to credits and debits.
  • Review Returned Goods Forms for correct inventory adjustments.

Required skills

  • Minimum high school diploma required; some college education preferred.
  • Minimum of 2 years customer service experience.
  • Excellent phone skills with a professional presence.
  • Superb problem-solving skills.
  • Strong computer skills, preferably with SAP, AS400, Microsoft Word, and Excel.
  • Ability to work in a warehouse environment.

What the company offers

  • Compensation of $19.00 per hour.
  • Weekly pay and paid time off programs.
  • Comprehensive health coverage for employees and dependents.
  • Generous 401(k) retirement savings plan with matching contributions.
  • Tuition Reimbursement Program.
  • Employee recognition and merchandise discounts.

Skills Required

Company Overview

Ace Hardware Corporation
Plant City, Florida, United States of America
114 Current Jobs Openings

Ace Hardware Corporation is dedicated to providing quality service to its retailers and their communities. With a strong commitment to safety and a positive work environment, Ace fosters a values-driven culture where teamwork and excellence are prior... Read More

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