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Customer Service Specialist II

Date Posted: Jun 23, 2026
: USD - USD
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Job Detail

  • location_on
    Location London, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Customer Service Specialist II at Ace Hardware Corporation will handle telephone inquiries from retailers regarding order status, adjustments, and stock on hand. This role emphasizes excellent communication and problem-solving skills to ensure customer satisfaction while maintaining a commitment to a safe and productive workplace.

Key responsibilities

  • Receive telephone inquiries from retailers regarding order status and adjustments.
  • Retrieve and provide stock status information and make changes to purchase orders.
  • Follow up on inquiries by checking computer programs for delivery information.
  • Work closely with shipping and traffic departments regarding delivery status.
  • Maintain files of active orders and post activity such as change notices and credit adjustments.
  • Prepare paperwork for the accounting department for credits and debits.
  • Review Returned Goods Forms for correct reason codes to determine inventory adjustments.

Required skills

  • High school diploma required; some college education preferred.
  • Minimum of 2 years customer service experience.
  • Excellent phone skills and professional phone presence.
  • Superb problem-solving skills.
  • Excellent computer skills, preferably with SAP, AS400, Microsoft Word, and Excel.
  • Ability to work in a warehouse environment when researching discrepancies.

What the company offers

  • Compensation of $19.00 per hour.
  • Weekly Pay.
  • Paid Time Off programs including vacation, sick time, and holiday pay.
  • Comprehensive health coverage (medical, dental, vision, and disability).
  • Generous 401(k) retirement savings plan with a matching contribution.
  • Tuition Reimbursement Program.
  • Employee Assistance Program (EAP).
  • Merchandise Discounts on popular brands.
  • Long-term career opportunities within the company.

Skills Required

Company Overview

Ace Hardware Corporation
Plant City, Florida, United States of America
114 Current Jobs Openings

Ace Hardware Corporation is dedicated to providing quality service to its retailers and their communities. With a strong commitment to safety and a positive work environment, Ace fosters a values-driven culture where teamwork and excellence are prior... Read More

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