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Customer Service Specialist I Henderson, NV

Date Posted: May 19, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Las Vegas, Nevada, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 19, 2026
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Job Description

Overview

EMPLOYERS is seeking a Bilingual English/Spanish Customer Service Specialist I for their Henderson, NV call center. This role involves delivering exceptional customer service by handling calls, emails, and chats to support policyholders, agents, and internal partners in a fast-paced and structured environment.

Key responsibilities

  • Deliver excellent customer service to policyholders, agents, and internal partners
  • Handle inbound/outbound calls, emails, and chats
  • Provide accurate information, resolve inquiries, and de-escalate issues
  • Document interactions clearly and follow company and state guidelines
  • Assist customers with online tools and system navigation
  • Meet performance, quality, and productivity standards

Required skills

  • Bilingual fluency in English & Spanish
  • High School diploma or GED
  • 1+ year experience in a call center or office environment
  • Strong communication skills
  • Multitasking abilities
  • Computer skills (Outlook, Word, Excel)
  • Ability to work in a fast-paced, structured call center environment
  • Experience with call center software (preferred)
  • Insurance or workers' compensation knowledge (preferred)
  • Associate's degree (preferred)

What the company offers

  • $20.50/hour compensation; $21.50/hour for bilingual Spanish speakers
  • Comprehensive benefits package, including 401(k) with match

Skills Required

Company Overview

EMPLOYERS (NYSE: EIG)
Las Vegas, Nevada, United States of America
1 Current Jobs Openings

EMPLOYERS is a leading provider of workers' compensation insurance. They are committed to fostering a collaborative and growth-focused culture where employees can make a meaningful impact. Read More

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