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Customer Service Specialist

Date Posted: May 20, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Spokane, Washington, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026
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Job Description

Overview

The Customer Service Specialist at TEKsystems plays a vital role in providing high-quality service to customers, members, providers, and internal partners. The position involves responding to inquiries through various communication channels while ensuring customers feel informed and supported in a fast-paced environment.

Key responsibilities

  • Complete onboarding and ongoing training while meeting performance expectations.
  • Build and maintain an understanding of benefit plans and internal procedures.
  • Respond to customer inquiries via phone, email, and written communication accurately.
  • Assist members and providers with questions related to benefits and claims.
  • Resolve customer needs during initial interactions and escalate complex issues appropriately.
  • Deliver a positive service experience by actively listening and demonstrating empathy.
  • Document customer interactions and follow-up actions accurately.
  • Manage multiple systems and prioritize tasks with attention to detail.
  • Meet or exceed departmental productivity and quality standards.
  • Participate in team meetings, coaching, and training programs.
  • Escalate risks or unresolved issues in a timely and professional manner.
  • Support additional projects and operational needs as assigned.

Required skills

  • High school diploma or GED required
  • Customer service-related experience preferred
  • Strong verbal and written communication skills
  • Detail-oriented with accurate documentation abilities
  • Ability to manage time and prioritize tasks
  • Strong organizational skills
  • Customer-focused mindset
  • Problem-solving skills
  • Authorized to work for any employer in the United States

What the company offers

  • Medical, dental & vision coverage
  • 401(k) Retirement Plan with pre-tax and Roth contributions
  • Life Insurance options
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid Time Off (PTO) and leave options

Skills Required

Company Overview

TEKsystems
Spokane, Washington, United States of America
0 Current Jobs Openings

TEKsystems is a leader in Full-Stack Technology Services and Talent Services, focusing on transforming ideas into solutions. They partner with a wide range of clients to drive change and innovation across various industries. Read More

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