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Customer Service Specialist

Date Posted: Jun 11, 2026

Job Detail

  • location_on
    Location United States of America
  • desktop_windows
    Job Type: Remote
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Department Head
  • group
    Positions: 1
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: Female
  • school
    Degree: Non-Matriculation
  • calendar_month
    Apply Before: Aug 10, 2026

Job Description

Overview

As a Customer Service Specialist at Soracom, you will play a critical role in managing and supporting customer and partner accounts, driving outstanding customer experiences in a fast-paced environment. This position offers the opportunity to work closely with individuals passionate about IoT, within a globally distributed team that values diversity and collaboration.

Key responsibilities

  • Manage and assist unassigned customer accounts by addressing inquiries and resolving issues
  • Respond to customer inquiries via email, phone, and chat
  • Support partners with POS, commissions, and inventory reports
  • Track, process, and follow up on invoices and payments
  • Provide accurate shipping information to partners and customers
  • Coordinate logistics for conferences and company-hosted events

Required skills

  • 2-4 years of customer service or account management experience
  • Strong verbal and written communication skills
  • Proficiency with invoicing tools and shipping logistics platforms
  • Experience with Salesforce and Slack
  • Familiarity with order fulfillment and logistics processes
  • Attention to detail and commitment to accuracy

What the company offers

  • Remote-first work environment for employees based in the United States
  • Flexible scheduling that supports productivity and work-life balance
  • Access to modern tools and AI platforms for innovation
  • Opportunities for rapid learning and career growth
  • Collaborative, globally distributed team environment
  • Comprehensive health benefits including medical, dental, and vision coverage
  • Retirement benefits including a 401(k) plan and company match
  • Paid time off including vacation and sick leave
  • Family-friendly benefits including maternity and parental leave
  • Employee stock option program

Company Overview

United States of America

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. We are an Equal Opportunity Employer... Read More

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