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Customer Service & Return Desk Associate (Daytime/Evening/Weekend Availability)

Date Posted: May 28, 2026
Yearly: C$ - C$

Job Detail

  • location_on
    Location Kingston-Blackmans Bay, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026

Job Description

Overview

RONA is seeking a Customer Service & Return Desk Associate to join their team in Kingston, Ontario. This role is centered around enhancing the customer experience by providing assistance with merchandise returns, cash handling, and ensuring smooth operations at the store. Employees are encouraged to develop their skills in a supportive environment that values input and offers growth opportunities.

Key responsibilities

  • Greet customers warmly and ensure a good customer experience
  • Exchange or return merchandise according to company's policy
  • Produce and balance the cash report at the end of each shift
  • Prepare paperwork for rental vehicles and follow up
  • Ensure each cashier has the necessary items for their tasks
  • Comply with policies and procedures regarding loss prevention and health and safety
  • Perform other related tasks to ensure the store runs smoothly

Required skills

  • Strong communication skills
  • Excellent customer service
  • Cash handling experience
  • Teamwork abilities
  • Problem-solving skills

What the company offers

  • An inclusive and safe working environment
  • Promotion of work-life balance
  • Exclusive employee discounts
  • Benefits including insurance (certain conditions apply) and annual salary review
  • Opportunities for advancement within the company
  • Community involvement
  • Ongoing training and a comprehensive training program for new hires
  • Student incentive program

Skills Required

Company Overview

Illinois, United States of America

RONA is dedicated to helping customers make their projects a reality, with a strong commitment to community involvement. The company operates a range of retail formats, from neighborhood hardware stores to large surfaces, catering to both DIY enthusi... Read More

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