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Customer Service Resolution Specialist

Date Posted: May 17, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Franklin Park, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026

Job Description

Overview

Wesley Financial Group is seeking a Customer Service Resolution Specialist to join their team in Franklin, TN. In this role, you will assist clients in canceling their timeshares while providing a best-in-class customer experience. Ideal candidates are organized, motivated, and possess strong problem-solving skills, with a focus on client advocacy throughout the dispute process.

Key responsibilities

  • Advocate for clients during the timeshare termination process
  • Ensure clients understand each step throughout their dispute
  • Draft strategic, client-specific action steps
  • Respond to client communications within department standards
  • Maintain accurate client records in Salesforce
  • Create a positive team environment focused on accountability and efficiency
  • Stay updated on industry trends and knowledge

Required skills

  • 2+ years of customer service and account management experience
  • Strong organizational skills and attention to detail
  • Problem solving expertise
  • Ability to work flexibly and adapt to change
  • Experience with Salesforce
  • Proficiency in Google Suite/Microsoft Office

What the company offers

  • Competitive salary starting at $50k
  • 401k match and employer-funded Health Savings Account (HSA)
  • Comprehensive Medical, Dental, and Vision Insurance
  • 9 paid holidays and additional floating holidays
  • Work-from-home flexibility on Fridays
  • Continuous coaching from industry professionals
  • Fun and collaborative company culture with team-building activities

Skills Required

Company Overview

Franklin Park, Tennessee, United States of America

Wesley Group fosters a collaborative and supportive workplace culture dedicated to client success and employee growth. The organization emphasizes innovation and community involvement and offers various employee benefits to enhance work-life balance... Read More

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