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Customer Service Representative Technical Support

Date Posted: Jun 28, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Wood Buffalo, New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026
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Job Description

Overview

As a Customer Service Representative Technical Support at Spectrum, you will play a crucial role in supporting customers using mobile services. Your primary responsibilities will include resolving inquiries related to mobile service activation, billing questions, and account management while providing exemplary customer service in a fast-paced environment.

Key responsibilities

  • Interact with customers through inbound calls to resolve various topics related to mobile services.
  • Provide knowledgeable and efficient customer service regarding mobile products, services, and billing processes.
  • Create best-in-class customer experiences by resolving customer inquiries.
  • Work independently while collaborating with a supportive team in a call center environment.
  • Maintain customer accounts and manage inquiries using phone and computer systems.

Required skills

  • High school diploma or equivalent
  • 6+ months of customer service experience
  • 6+ months of high-volume phone experience in a call center
  • 6+ months of experience with software applications
  • Knowledge of MS Office and good computer skills
  • Strong communication, organization, time management, and problem-solving skills
  • Ability to work a variety of schedules including nights, weekends, and holidays

What the company offers

  • Comprehensive pay and benefits package
  • Opportunities for employment and advancement
  • Focus on employee well-being at every stage of life
  • Work environment that reflects the customers and communities served

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
231 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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