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Customer Service Representative & Scheduler

Date Posted: Jun 11, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Massachusetts, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 10, 2026
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Job Description

Overview

Sylvester Electric, Inc. is a family-owned electrical contractor looking for a Customer Service Representative & Scheduler in Dracut, Massachusetts. The role involves being the first point of contact for customers, making them feel comfortable and confident while scheduling service appointments and supporting the operations team, all without being in a high-pressure sales environment.

Key responsibilities

  • Serve as the first point of contact for customers and create a positive experience
  • Schedule service appointments and support the operations team
  • Handle customer inquiries with professionalism and calmness
  • Utilize excellent communication skills to interact with customers
  • Multitask and prioritize responsibilities effectively

Required skills

  • Previous experience in customer service, scheduling, dispatching, or office administration
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Ability to multitask and prioritize responsibilities
  • Professional phone etiquette
  • Comfortable learning company software and processes
  • Ability to work independently and as part of a team
  • Experience in home services, construction, trades, HVAC, plumbing, or electrical industries is a plus

What the company offers

  • Hourly wage of $16-18

Skills Required

Company Overview

Sylvester Electric, Inc.
Massachusetts, United States of America
1 Current Jobs Openings

Sylvester Electric is a family-owned electrical contractor serving Massachusetts and Southern New Hampshire since 1979. They focus on providing positive customer experiences through their professional staff. Read More

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