Overview

About Company:Denali is the leading organic recycling company on a mission to unlock the power of unused food and organics, transforming them into resources to feed, fuel and replenish the earth. Our work is essential to keeping water clean, reducing the need for new landfill capacity, building soil fertility, helping farmers be more resilient, and reducing society's reliance on fossil fuels. Denali provides meaningful and measurable change for any business that handles food, creating value with our scalable solutions across the nation. Our services and products touch thousands of acres and businesses, millions of tons of organic material, and nearly every person who purchases and consumes food in the U.S. Apply to join our team today!Customer Service RepresentativeFull-Time - HourlyAdvance, NC / Winstom-Salem, NC / Mocksville, NC / Lexington, NC / Statesville, NCJob SummaryWe are seeking a friendly, dependable, and detail-oriented Customer Service Representative to join our team. This position serves as the first point of contact for customers, vendors, and visitors by providing exceptional customer service and administrative support. The ideal candidate is organized, communicates effectively, enjoys helping others, and thrives in a fast-paced, team-oriented environment.About the RoleThe Customer Service Representative provides administrative, clerical, customer service, and general support to the management team and staff. Responsibilities include assisting customers, processing cash payments, handling documentation, supporting purchasing and receiving activities, performing basic accounting tasks, and assisting with recruiting, onboarding, and employee record maintenance. Secondary responsibilities include supporting general operations, including helping with various tasks around the facility as needed. This role plays an important part in ensuring the efficient day-to-day operation of the office and operation.Key ResponsibilitiesProvide exceptional customer service by answering incoming phone calls, emails, and customer inquiries in a professional and timely manner.Assist customers with questions regarding products, services, account information, and order status.Process cash and credit card payments on site.Maintain accurate customer records and document interactions in company systems.Route or escalate complex customer concerns to the appropriate department.Support purchasing, receiving, filing, and general office administrative functions.Assist with basic accounting tasks, including data entry, invoice processing, and recordkeeping.Support recruiting and onboarding activities, including maintaining employee files and compliance documentation.Perform general clerical duties such as filing, scanning, copying, and data entry.Work collaboratively with team members to ensure efficient office operations.Maintain confidentiality while handling customer and employee information.Other duties as assigned. QualificationsHigh school diploma or GED required.Excellent verbal and written communication skills.Strong organizational skills with attention to detail.Basic computer proficiency, including Microsoft Office and the ability to learn new software.Ability to prioritize multiple tasks in a fast-paced environment.Professional, dependable, and customer-focused attitude.Previous customer service experience is preferred but not required. Training will be provided.Preferred QualificationsExperience in customer service, administrative support, reception, or call center environments.Basic knowledge of accounting or bookkeeping functions.Experience supporting Human Resources or onboarding activities.Bilingual skills are a plus but not required.Familiarity with CRM or customer relationship management software is preferred.Work EnvironmentFast-paced, collaborative office environment.Regular use of computers, phones, and other office equipment.Ability to sit or stand for extended periods.Occasional lifting of office supplies up to 25 pounds