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Customer Service Representative - Remote

Date Posted: Oct 29, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Virginia Beach, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jan 27, 2027

Job Description

Overview

ONE Agency, an agency affiliated with AO Globe Life, is seeking enthusiastic, reliable, and motivated individuals to join our expanding remote team. We specialize in helping individuals and families better understand their life insurance and supplemental benefit options. Our goal is to provide professional guidance, personalized service, and a positive experience for every client we assist. This opportunity is well suited for individuals who enjoy communicating with people, solving problems, and developing new professional skills. No previous insurance experience is necessary. We provide structured training, mentorship, and ongoing resources to support your development. What You'll Be Doing In this role, you will serve as a point of contact for prospective clients and existing customers, helping them navigate available benefit programs and coverage options. Your day-to-day responsibilities will include: Connecting with individuals who have requested information about available benefits. Responding to customer inquiries and providing clear, accurate information. Organizing and scheduling online appointments with clients. Hosting virtual meetings to review benefit options and address questions. Helping clients identify coverage solutions that align with their needs. Guiding customers through applications and enrollment procedures. Following up with clients to provide additional assistance and maintain relationships. Keeping customer information organized and up to date. Participating in virtual training sessions and team development activities. What Makes You a Great Fit? We are looking for individuals who demonstrate professionalism, initiative, and a willingness to learn. Preferred qualities and qualifications: Strong interpersonal and communication skills. A friendly, approachable, and service-oriented personality. Ability to remain organized and productive while working remotely. Comfortable communicating through phone, email, and video conferencing. Good problem-solving skills and attention to detail. Self-motivated with a positive attitude toward learning and improvement. Ability to manage daily responsibilities independently. Previous experience in customer service, retail, hospitality, administration, or sales is helpful but not required. Willingness to complete the necessary insurance licensing requirements. Benefits of Joining Our Team Remote Flexibility Work entirely from home. Flexible scheduling options. No commuting or traditional office requirements. Training & Support Comprehensive onboarding and introductory training. Continued professional education and skill development. Guidance from experienced team leaders. Access to virtual tools and resources. Professional Growth Opportunities for career development and advancement. Leadership and management development pathways. Performance-based recognition and incentive programs. Weekly payment opportunities. Potential eligibility for company-sponsored travel incentives. Team Culture Collaborative and welcoming remote environment. Regular team meetings and development sessions. Ongoing feedback and mentorship. A workplace that values accountability, initiative, and personal growth. A Typical Day Your workday may begin with reviewing scheduled appointments and following up with individuals who have requested benefit information. Throughout the day, you will communicate with clients, conduct virtual consultations, answer questions, and help customers better understand the services and coverage options available to them. You will also have opportunities to attend team meetings, participate in training, and develop skills that support your long-term professional goals.

Key responsibilities

Not specified in the original listing.

Required skills

  • Call Centre / CustomerService

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Long Beach, Baja California, United States of America

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