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Customer Service Representative Offline Support

Date Posted: Jun 30, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Riverview, Florida, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026

Job Description

Overview

As a Customer Service Representative Offline Support at Spectrum, you'll be responsible for completing offline tasks that assist our Customer Operations, ensuring effective support for customers and business operations. This entry-level role requires a reliable, team-oriented individual who can multitask and think critically to enhance the customer experience.

Key responsibilities

  • Identify, analyze, and correct errors on customer accounts within multiple systems
  • Own special requests and research needs that contribute to team success
  • Complete offline and back office support tasks, such as customer mailings or call logs
  • Interact with customers and coworkers to ensure accuracy of information and requests
  • Contact customers to gather missing information and resolve complex requests
  • Analyze audit or error reports

Required skills

  • High school diploma or equivalent
  • 1+ years of customer service or related experience
  • Knowledge of cable products and services
  • Technical skills in MS Office and data entry
  • Effective communication and multi-tasking abilities
  • Strong time management and problem-solving skills
  • Organized, detail-oriented, adaptable, resourceful, team player
  • Bilingual in English and Spanish preferred

What the company offers

  • Comprehensive pay and benefits package
  • Opportunities for employment and advancement
  • Support for employee well-being at every stage of life

Skills Required

Company Overview

Rhinelander, Wisconsin, United States of America

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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