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Customer Service Representative Offline Support

Date Posted: May 29, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Bradenton, Florida, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 29, 2026

Job Description

Overview

As a Customer Service Representative Offline Support at Spectrum, you'll be responsible for completing offline tasks that support the customer operations team. This entry-level role is pivotal in ensuring that processes and technology effectively support customer satisfaction and business rules, making a positive impact on customers and the company.

Key responsibilities

  • Identify, analyze, and correct errors on customer accounts across multiple systems
  • Own special requests and conduct research to enhance customer experience
  • Complete offline and back-office support tasks, such as customer mailings and call logs
  • Interact with customers and coworkers to ensure accuracy of information and requests
  • Contact customers to gather missing information and resolve complex requests
  • Analyze audit and error reports

Required skills

  • High school diploma or equivalent
  • 1+ years of customer service or related experience
  • Knowledge of cable industry products and services, cable billing systems (CSG/ICOMS)
  • Technical skills in MS Office and data entry
  • Effective communication and multi-tasking
  • Time management and problem-solving
  • Organized, detail-oriented, adaptable, and resourceful
  • Bilingual communication in English and Spanish

What the company offers

  • Comprehensive pay and benefits package
  • Opportunities for employment and advancement

Skills Required

Company Overview

Rhinelander, Wisconsin, United States of America

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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