Description: Customer Service RepresentativeLocation: Johnson Creek, WISchedule: Monday through Friday, possibly some weekendsPay Range: $27.00 - $32.00 per hourKeep Customers Moving and Manufacturing on TrackAre you an experienced customer service professional who thrives in a fast-paced environment? Saelens LLC is seeking a Customer Service Representative to join our Johnson Creek team. This mid-level role is ideal for someone who enjoys building customer relationships, solving problems, and coordinating with multiple departments to ensure exceptional service.As a key liaison between our customers and internal teams, you will manage customer accounts, oversee order fulfillment, resolve issues, and help ensure customer commitments are met from order entry through delivery.What You'll DoServe as the primary point of contact for assigned customer accountsRespond to customer inquiries via phone, email, and in person in a professional and timely mannerEnter, monitor, and manage customer orders to ensure accurate processing and on-time deliveryCommunicate proactively with customers regarding order status, lead times, and potential delaysCoordinate closely with Production, Shipping, Purchasing, and Quality teams to support customer needsProcess returns, credits, and related customer documentationIssue warehouse picks and communicate priority or expedited order requirementsInvestigate and resolve customer concerns, discrepancies, and service issuesMaintain accurate customer records and documentation within company systemsKeep Customers Moving-and Manufacturing on TrackAnalyze customer requests and identify opportunities to improve service, efficiency, and customer satisfactionAssist with customer account reviews, reporting, and continuous improvement initiativesSupport the training and development of less experienced customer service team members as needed Requirements: What You Bring3-5 years of customer service, account management, or inside sales experienceManufacturing, industrial, or technical customer service experience strongly preferredStrong verbal and written communication skillsAbility to build positive relationships with customers and internal stakeholdersProven ability to manage multiple priorities and deadlines in a fast-paced environmentStrong problem-solving and conflict-resolution skillsHigh attention to detail and organizational skillsProficiency with Microsoft Office and ERP/business management systemsAbility to work independently while contributing to a team-oriented cultureProfessional demeanor and commitment to delivering outstanding customer experiencesCompensation & BenefitsHourly pay range: $27.00 - $32.00 per hour, based on experienceComprehensive benefits packagePaid time off and holiday pay401(k) with company matchOpportunities for professional growth and advancementWhy Join Saelens LLC?At Saelens LLC, quality, reliability, and customer service drive everything we do. When you join our team, you'll play a critical role in supporting our customers while working alongside experienced professionals in a collaborative manufacturing environment. We offer competitive compensation, excellent benefits, and opportunities to develop your career.If you're ready to make an impact, build lasting customer relationships, and help customers succeed, we'd love to hear from you.Saelens LLC is an Equal Opportunity Employer. We welcome applicants from all backgrounds.Compensation details: 27-32 Hourly WagePIdfd5077cd38d-1463
Not specified in the original listing.
Not specified in the original listing.
Saelens Corporation specializes in precision machining and quality assurance services, focusing on delivering high-quality components and ensuring client satisfaction. The company is committed to maintaining rigorous standards for quality and efficie... Read More