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Customer Service Representative - Janesville, WI

Date Posted: May 17, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Whitewater, Wisconsin, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

Grainger is seeking full-time inbound Customer Service Representatives to join their collaborative team in Janesville, WI. The role involves handling a high volume of customer inquiries while navigating various systems, with opportunities for hybrid work after training. Grainger is dedicated to fostering an inclusive work environment and supports employees in their professional growth.

Key responsibilities

  • Handle a high volume of inbound calls delivering quality customer service
  • Navigate multiple computer screens and databases to resolve inquiries
  • Assist customers with order placement, product information, and returns
  • Problem-solve independently using critical thinking
  • Collaborate in a team-based environment
  • Maintain attention to detail while managing complex customer issues
  • Communicate clearly via phone and written messages

Required skills

  • High School diploma or equivalent
  • Minimum 1 year of customer service experience
  • High-volume inbound call center experience preferred
  • Strong problem-solving and decision-making skills
  • Ability to thrive in a fast-paced environment
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
  • Experience with Customer Relationship Management (CRM) systems and SAP a plus

What the company offers

  • Hourly compensation starting at $18.25
  • Medical, dental, vision, and life insurance coverage starting on day one
  • Access to up to 50% of paycheck before payday
  • 18 paid time off days annually and 6 company holidays
  • 6% company contribution to a 401(k) Retirement Savings Plan
  • Employee discounts, parental leave, and other benefits
  • Comprehensive 8-week paid onsite training

Skills Required

Company Overview

Grainger
Val-d'Or, Canada
1 Current Jobs Openings

Grainger is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. Known for its commitment to service, Grainger serves over 4.5 million customers worldwide with a wide range of products and soluti... Read More

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