Overview

General information Job Posting Title Customer Service Representative - Healthcare Date Thursday, July 30, 2026 City Winchester State KY Country United States Working time Full-time Description & Requirements Location: On-site in Winchester, KY Starting Pay: $15.00/hr. p lus up to $3,280 in bonus opportunities for eligible new hires. Schedule: Limited-Service Full-Time positions available Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter Make a Difference by Helping People Navigate Healthcare with Confidence Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success. Pay & Benefits We provide a competitive package designed to support your success both inside and outside work: - Competitive Compensation: $15.00/hr. base pay + 10% shift differential Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period. - Comprehensive Insurance Coverage: Company-paid medical coverage - Tuition Reimbursement: Support for ongoing education and development - Future Planning: 401(k) with company match - Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays - Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs - Work/Life Balance Support: Flexible schedules that meet your lifestyle - Career Growth: A supportive environment with development and promotional opportunities - Meaningful Work with Impact: No cold calls, sales, or collections involved! Eligibility requirements apply. Bonus amounts and payout timing may vary. Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules Utilize standard technology such as telephone, e-mail, and web browser to perform job duties Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller Refer calls as required to CSR Lead Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently. Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Regular and predictable attendance is required Must participate and certify in internal CCO training to begin this role. Medicare w