Overview

Customer Service Representative - Healthcare General information Job Posting Title: Customer Service Representative - Healthcare Date: Tuesday, July 14, 2026 City: Lawrence State: KS Country: United States Working time: Full-time Description & Requirements Location: On-site in Lawrence, KS Starting Pay: $15.00/hr. plus potential bonus opportunities Schedule: Limited-Service Full-Time positions available Site Hours: 24/7 center; targeted start date, hours, and schedule will be discussed with recruiter Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Make a Difference by Helping People Navigate Healthcare with Confidence Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you're dedicated, service-minded, and ready to grow, we want you on our team. You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success. Pay & Benefits We provide a competitive package designed to support your success both inside and outside work: Competitive Compensation: $15.00/hr. base pay + 10% shift differential Potential bonus opportunities may be available, subject to eligibility requirements Comprehensive Insurance Coverage: Company-paid medical coverage Work/Life Balance Support: Flexible schedules that meet your lifestyle Tuition Reimbursement: Support for ongoing education and development Future Planning: 401(k) with company match Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs Career Growth: A supportive environment with development and promotional opportunities Meaningful Work with Impact: No cold calls, sales, or collections involved! Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities: Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. Provides feedback when needed, provide input on call trends, processes, procedures, and training. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules Utilize standard technology such as telephone, e-mail, and web browser to perform job duties Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller Refer calls as required to CSR Lead Maintain up-to-date knowledge of client regulations and policies Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements High School diploma or equivalent with 6 months of customer service experience. Must be able to speak and read English clearly, professionally and fluently. Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Must participate and certify in internal CCO training to begin this role. Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am train