Overview

Position Title: Customer Service Representative - Concrete OrdersDate_Posted: 05/29/2026Location: Johnson City , TNJob Category: Office AdministrationSalary Interval: Salary / Full - TimePay Range: N/AApplication Instructions Thank you for your interest in Summers-Taylor. Please complete the requirements to successfully submit your application. Position Description Job SummarySummers-Taylor is seeking a Customer Service Representative (CSR) to join our Concrete Division, focused on order management and customer support. This role is ideal for individuals who thrive in fast-paced environments involving order entry, coordination, and customer interaction.As the primary point of contact for our customers, you'll be responsible for taking and managing orders, coordinating delivery details, and providing outstanding service from start to finish. While the role supports concrete operations, no prior concrete experience is required-our team will train you on the industry.We're looking for professionals who can multitask, stay organized under pressure, and deliver excellent customer experiences in a high-energy environment.Key Responsibilities Take, enter, and manage customer orders in real time Provide exceptional customer service with every interaction Accurately enter, update, and track orders in scheduling and dispatch systems Communicate order details clearly with customers and internal teams Manage changes, updates, and urgent requests as they arise Work closely with dispatch and plant teams to ensure timely service Resolve customer questions, concerns, and issues quickly and professionally Maintain accuracy and efficiency in a fast-paced, multitasking environment Assist with customer account questions and payments when neededWhat Makes This Role a Great FitThis position is well-suited for candidates with experience in: Order entry, administrative support, or inside sales environments Customer-facing roles requiring strong organization and responsiveness Retail, hospitality, or service roles involving frequent customer interaction Any role requiring management of multiple tasks, requests, or priorities simultaneouslyPosition Requirements What We're Looking For Strong customer service and communication skills Ability to manage a high workload efficiently Strong multi-tasking and organizational skills High attention to detail in order entry and data accuracy Positive attitude and team-oriented mindset Willingness to learnQualifications High school diploma required; college degree preferred (not required) Previous customer service or order management experience preferred Dispatch or construction experience is a plus, but not required Bilingual (Spanish/English) is a plus Valid driver's license required Must pass drug screen, physical, and background checkWork Environment Expectations Fast-paced work environment with shifting priorities Frequent multitasking and coordination across teams Extended periods sitting or standing at a computer workstation Overtime and weekend work as neededEqual Opportunity Employer It is the policy of Summers-Taylor, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate. As part of the company's equal employment opportunity policy, Summers-Taylor, Inc. will also take affirmative action as calle