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Customer Service Representative - Automotive (Mississauga North)

Date Posted: Jul 01, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Mississauga, Canada
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 29, 2026
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Job Description

Overview

As a Customer Service Representative at Assured Automotive, you will play a crucial role in delivering exceptional customer experiences in the collision repair industry. You'll manage relationships with customers and insurance partners, provide administrative support to the repair facility team, and ensure efficient appointment scheduling and processing.

Key responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan
  • Provide friendly customer service over the phone, in person, and via email
  • Schedule appointments for vehicle repair using the repair management system
  • Ensure timely processing of insurance assignments
  • Prepare repair order with proper documentation
  • Record communication with customers or insurance partners during the repair process
  • Manage car rental information
  • Apply new knowledge from continuous learning to enhance work quality
  • Write accurate estimates for vehicle damage and repairs

Required skills

  • High School Diploma
  • Minimum 1 year customer service experience, ideally in the automotive industry
  • Effective communication skills, both verbally and in writing
  • Ability to multitask in a fast-paced environment
  • Enthusiastic and friendly demeanor
  • Strong knowledge of Google platform and Microsoft Office
  • Attention to detail with a high degree of accuracy
  • Valid driver's license

What the company offers

  • Competitive pay
  • Medical, prescription drug, dental & vision benefits after 1 month of employment
  • RRSP with company match
  • Annual paid vacation time off
  • Career growth opportunities
  • Ongoing training
  • Professional atmosphere with great working conditions and dynamic leadership
  • Voluntary daily pay option available

Skills Required

Company Overview

The Boyd Group
Edmonton, Canada
19 Current Jobs Openings

The Boyd Group is a leader in collision repair, investing in their employees and providing opportunities for growth and training. With over 30 years of experience in the industry, they emphasize quality workmanship and customer satisfaction. Read More

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