Customer Service Representative: We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills. Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast paced and busy team. Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace. Essential Job Duties: - Respond promptly to customer inquiries via phone, email, and chat.- Resolve customer complaints and issues efficiently and professionally.- Provide accurate information about products and services.- Document and update customer records with details of interactions and transactions.- Follow up with customers to ensure their issues are resolved.- Collaborate with team members to improve customer service processes.- Identify customer needs and assist them in making informed decisions.- Adhere to company policies and procedures while addressing customer concerns.- Maintain a positive, empathetic, and professional attitude toward customers at all times.- Escalate complex issues to appropriate departments or supervisors when necessary.- Participate in training and development sessions to enhance service skills.- Keep up-to-date with the latest product knowledge and updates.- Assist in developing support materials and resources for customers.Preferred Qualifications: -Experience in Service Titan or similar software-Experience in dispatching / customer service in home service industry Compensation details: 18-22 Hourly WagePI77d6e98133d8-2147
Not specified in the original listing.
Not specified in the original listing.
Howell-Chase Heating & Air is a well-regarded local company known for its quality service in the plumbing and HVAC sectors. They offer a supportive, team-oriented work environment and opportunities for professional growth. Read More