Overview

Job Description Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands)Simi Valley, CA OnsiteMonday-Friday 8:00 - 5:00 Hourly Pay: $ - $ (based on experience)Role PurposeThe Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to drive efficient outcomes and high customer satisfaction. About MITER BrandsMITER Brands is one of the nation's leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the , we are committed to innovation, quality, and delivering exceptional service - for our customers and our team members.Core Skills (Required)These are the skills needed to be successful from day one:Customer Communication: Ability to communicate clearly, professionally, and empathetically via phone and emailProblem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolutionOrganization & Accuracy: Strong attention to detail when managing requests, documentation, and follow upsTime & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast paced environmentScheduling & Dispatch Coordination: Experience coordinating schedules, managing appointments, and optimizing technician routing to meet service timelinesCollaboration: Ability to work effectively with cross functional teams to resolve customer issuesProfessional Judgment: Ability to handle sensitive situations, payments, and customer data responsiblyTransferable & Learnable SkillsThese skills can be developed with training and on the job support:Learning product knowledge related to windows, doors, and warranty processesNavigating internal systems to track warranty claims, service requests, and paymentsDispatching and scheduling field service technicians across assigned regionsCommunicating service timelines and setting clear customer expectationsPrioritizing and adjusting schedules to accommodate urgent or changing service needsAdapting to shifting priorities while maintaining service qualityWhat Success Looks LikeIn this role, success means:Customer inquiries are resolved accurately and within expected timelinesWarranty claims are validated and processed efficientlyField technicians are scheduled and dispatched effectively to maximize service efficiencyYou are able to successfully manage a high-volume workload without sacrificing quality or customer experienceCustomers feel informed, supported, and confident throughout the processInternal partners receive complete, timely information to support resolutionService commitments and quality standards are consistently met2-3 years of previous customer service or scheduling/dispatch experience preferred.Tools & Work EnvironmentHigh-volume phone and email communication with customersInternal service, dispatching/scheduling, and payment systemsCross functional collaboration with Field Service, Sales, Leadership, and EngineeringFast paced, customer focused environment requiring flexibility and professionalismEducation & Experience (Flexible)High school diploma or equivalent requiredCustomer service, dispatching, scheduling, or coordination experience preferredExperience in manufacturing, building materials, construction, or service industries is a plusExperience in windows, millwork, or warranty processes is helpful but not requiredWhy Join MITER Brands?Stable weekday scheduleCompetitive hourly payOpportunity to work with trusted, nationally recognized brandsSupportive, team oriented environmentClear career growth opportunities into roles such as Senior Customer Service, Dispatch/Operations, or Inside SalesHands-on training and development t