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Customer Service Representative

Date Posted: May 20, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Belmont, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026
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Job Description

Overview

Textum OPCO, LLC is looking for a detail-oriented Customer Service Representative (CSR) to join their advanced textiles and composites manufacturing team in Belmont, North Carolina. The CSR will manage customer orders, maintain records, and ensure exceptional service throughout the order lifecycle, supporting industries such as aerospace, defense, energy, and infrastructure.

Key responsibilities

  • Maintain customer records, including invoices and payment records
  • Create and send invoices to customers
  • Process customer purchase orders accurately and efficiently
  • Enter and maintain sales orders within ERP/MRP systems
  • Communicate order acknowledgments, lead times, shipment status, and schedule updates to customers
  • Coordinate with production planning and operations teams regarding order priorities and delivery schedules
  • Monitor open orders and proactively address potential delays or issues
  • Work with shipping/logistics teams to coordinate outbound deliveries and documentation
  • Support quote requests and coordinate with sales teams as needed
  • Manage customer portals and maintain accurate customer records
  • Assist with customer concerns, complaints, returns, and corrective action requests professionally
  • Coordinate with quality departments regarding nonconformance issues and customer corrective actions
  • Prepare reports related to order status, on-time delivery, backlog, and customer metrics
  • Maintain strong communication with internal departments to ensure customer expectations are met
  • Support continuous improvement initiatives focused on customer satisfaction and operational efficiency
  • Ensure compliance with company procedures, quality standards, and customer requirements

Required skills

  • Strong organizational and multitasking abilities
  • Excellent written and verbal communication skills
  • High attention to detail and accuracy
  • Strong problem-solving and follow-up skills
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
  • Ability to read and understand manufacturing schedules and order requirements
  • Professional customer interaction skills
  • Team-oriented mindset with cross-functional collaboration abilities
  • Ability to remain calm under pressure and manage customer expectations professionally
  • 2-5 years of customer service experience in a manufacturing environment preferred
  • Experience with ERP/MRP systems strongly preferred
  • Experience supporting aerospace, defense, industrial, textile, or composite manufacturing environments is a plus

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Textum OPCO LLC
Belmont, North Carolina, United States of America
1 Current Jobs Openings

Textum OPCO, LLC specializes in advanced textiles and composites manufacturing. The company has expertise in producing solutions for extreme environments and services industries like aerospace, defense, and energy. Read More

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