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Customer Service Representative

Date Posted: Jun 29, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Virginia Beach, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 27, 2026
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Job Description

Overview

As a Customer Service Representative at GEICO, you will play a crucial role in providing reassurance and solutions to policyholders. This position involves guiding customers through their coverage needs, addressing billing inquiries, and ensuring high levels of customer satisfaction while embodying GEICO's commitment to quality service and innovation.

Key responsibilities

  • Manage incoming calls, messages, and billing questions
  • Guide policyholders through coverage needs and updates
  • Provide recommendations and resolve customer concerns
  • Stay informed about GEICO's products and identify cross-selling opportunities
  • Enhance customer satisfaction through meaningful interactions

Required skills

  • 1 year of customer-facing experience required; 3+ years preferred
  • Experience in high-volume call centers with measurable goals preferred
  • Strong customer service and interpersonal skills
  • Problem-solving and empathy skills
  • Ability to prioritize and multitask across platforms
  • High School Diploma or GED required; College degree preferred
  • Active Personal Lines or Property & Casualty license preferred (training provided)

What the company offers

  • Starting Salary: $20.65 - $25.81/hour
  • Health and wellness benefits starting Day 1
  • Accrue Paid Time Off immediately, plus 13 paid holidays annually
  • 401(k) with up to 6% match, vested immediately
  • Tuition assistance program (up to $5,250 annually)
  • Complete in-office training with hybrid work opportunity

Skills Required

Company Overview

GEICO
Rio Largo, Florida, United States of America
263 Current Jobs Openings

GEICO is one of the largest auto insurers in the United States, offering quality coverage and a commitment to innovation. The company values its employees, providing opportunities for growth and a supportive work culture. Read More

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