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Customer Service Representative

Date Posted: Jun 29, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Dinapur Cantonment, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 27, 2026

Job Description

Overview

The Customer Service Representative role at CFS involves engaging with customers through various channels to address inquiries and resolve issues in a professional manner. This position is situated in Uniontown, Ohio, and offers a supportive work culture within a small team environment that values employee input and encourages professional growth.

Key responsibilities

  • Respond to customer inquiries via phone, email, chat, or in person
  • Resolve product or service problems by clarifying complaints and offering solutions
  • Process orders, returns, exchanges, and refunds accurately
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with other departments to resolve complex issues
  • Follow up with customers to ensure satisfaction
  • Provide information about products, services, promotions, or policies
  • Identify opportunities for process improvement and customer satisfaction enhancements

Required skills

  • High school diploma or equivalent
  • Previous customer service or call center experience
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Attention to detail
  • Ability to multitask and work under pressure
  • Familiarity with CRM systems
  • Proficiency in Microsoft Office Suite

What the company offers

  • Salary of $39,000 - $41,000 depending on experience
  • Family-like atmosphere
  • Flexible, supportive work culture
  • Opportunity to grow and take on more responsibility

Skills Required

Company Overview

Chicago, Illinois, United States of America

CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More

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