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Customer Service Representative

Date Posted: Jun 26, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Makronia, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 24, 2026

Job Description

Overview

The Customer Service Representative at CFS provides fast and friendly support to customers through various channels, ensuring a positive and efficient customer experience. This role directly impacts customer satisfaction and brand reputation, requiring strong communication and empathy skills.

Key responsibilities

  • Respond to customer questions with clarity and professionalism
  • Troubleshoot issues and provide effective solutions
  • Process orders, returns, and account updates
  • Document interactions in the CRM system
  • Escalate complex issues when needed
  • Contribute to service quality and response-time goals

Required skills

  • High school diploma or equivalent
  • 1-3 years of customer service experience preferred
  • Strong communication and problem solving skills
  • Comfortable using CRM tools and basic computer applications
  • Ability to stay calm, organized, and customer focused

What the company offers

  • Supportive team environment with room to grow
  • Clear processes, helpful tools, and ongoing training

Skills Required

Company Overview

Chicago, Illinois, United States of America

CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More

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