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Customer Service Representative

Date Posted: Jun 26, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location North Tonawanda, New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 24, 2026
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Job Description

Overview

As a Customer Service Representative at GEICO in North Tonawanda, you will play a crucial role in providing exceptional service to policyholders by addressing their inquiries, facilitating policy changes, and offering recommendations. This position offers opportunities for growth and aims to foster a supportive work environment where employees feel valued and proud.

Key responsibilities

  • Serve as the first point of contact for customers
  • Answer billing questions and make policy changes
  • Provide recommendations to customers based on their needs
  • Deliver personalized service that highlights GEICO's value
  • Maintain effective communication and demonstrate empathy
  • Adjust to changes quickly in a fast-paced call center environment

Required skills

  • Experience in customer service
  • Strong communication and active listening skills
  • Problem-solving abilities
  • Empathy and trust-building
  • Solid computer and multi-tasking skills
  • High school diploma or equivalent

What the company offers

  • Career development programs and mentorship opportunities
  • Workplace flexibility, including the ability to work from anywhere in the US for up to four weeks per year
  • Comprehensive Total Rewards program with financial benefits
  • 401K savings plan with a 6% match
  • Tuition assistance and mental healthcare benefits

Skills Required

Company Overview

GEICO
Rio Largo, Florida, United States of America
300 Current Jobs Openings

GEICO is one of the largest auto insurers in the United States, offering quality coverage and a commitment to innovation. The company values its employees, providing opportunities for growth and a supportive work culture. Read More

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