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Customer Service Representative

Date Posted: Jun 25, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Fredericksburg, Virginia, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026

Job Description

Overview

As a Customer Service Representative at GEICO in Fredericksburg, Virginia, you will play a vital role in providing reassurance and solutions to customers. Your responsibilities will include guiding policyholders through coverage needs, addressing billing inquiries, and enhancing customer satisfaction through exceptional service.

Key responsibilities

  • Manage incoming calls, messages, and billing questions
  • Resolve customer concerns to ensure a positive experience
  • Stay informed about GEICO's products and identify cross-selling opportunities
  • Guide policyholders through coverage needs and policy changes
  • Provide recommendations and deliver world-class customer service

Required skills

  • Strong customer service and interpersonal skills
  • Problem-solving and empathy skills
  • Ability to prioritize and multitask
  • Experience in high-volume call centers preferred
  • Active Personal Lines or Property & Casualty license preferred
  • Minimum of 1 year of customer-facing experience required
  • High School Diploma or GED required; College degree preferred

What the company offers

  • Starting salary of $23.33/hour with differentials for evening and weekend shifts
  • Health and wellness benefits starting Day 1
  • Accrue Paid Time Off immediately with 13 paid holidays annually
  • 401(k) with up to 6% match, vested immediately
  • Tuition assistance program up to $5,250 annually
  • Complete in-office training with flexibility to work 80% on-site and 20% off-site

Skills Required

Company Overview

Rio Largo, Florida, United States of America

GEICO is one of the largest auto insurers in the United States, offering quality coverage and a commitment to innovation. The company values its employees, providing opportunities for growth and a supportive work culture. Read More

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