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Customer Service Representative

Date Posted: Jun 23, 2026
Yearly: C$ - C$
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Job Detail

  • location_on
    Location Woodbridge, Canada
  • desktop_windows
    Job Type: Any
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

CMP Group Ltd. is seeking a Customer Service Representative for their Vaughan, ON location. This role involves providing exceptional customer service to both internal and external customers within the manufacturing and distribution sector, specifically in the marine industry.

Key responsibilities

  • Communicate with customers through various channels and respond to email orders and confirmations within 24 hours
  • Provide backup for E-Commerce portals and ensure processing of orders, invoices, cancellations, and changes are completed daily
  • Prepare Credit authorizations and Return Goods Authorizations (RGA) in a timely manner
  • Troubleshoot and investigate customer complaints while managing database records
  • Provide detailed product information, including pricing and stock inquiries
  • Assist with warranty, product recall, and replacement information
  • Review new and open tickets in the CRM and manage prepayment orders
  • Coordinate with sales teams to ensure high levels of customer satisfaction
  • Promote safe work practices and adhere to company policies and procedures
  • Participate in team meetings and contribute to team spirit

Required skills

  • 1-3 years of Customer Service experience in a manufacturing environment, preferably in the marine industry
  • Experience in E-Commerce portals, order processing, invoices, cancellations, and changes
  • Experience in preparing credit authorizations and Return Goods Authorizations (RGA)
  • Experience in troubleshooting customer complaints and managing database records
  • Order entry experience (Infor Visual is an asset)
  • BSc degree in Business Administration or relevant field or equivalent work experience
  • Knowledge of CRM systems and proficiency in Microsoft Office
  • Excellent phone etiquette, verbal, written, and interpersonal skills
  • Customer Service training programs would be an asset

What the company offers

  • Salary - $45,000 to $50,000 per year based on experience
  • Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
  • Performance, Education & Referral Programs
  • Quarterly town halls, summer BBQs, quarterly pizza lunch, and Winter Holiday Party

Skills Required

Company Overview

CMP Group Ltd.
Woodbridge, Canada
1 Current Jobs Openings

CMP Group Ltd. is a global manufacturing company that supplies the recreational and commercial marine industries with a wide range of products. They operate several manufacturing and distribution facilities in various countries, including Canada, the... Read More

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